Legal
Privacy Policy
Last updated: March 2026
At Kitchen on the Bay, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or otherwise interact with us. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal details: Name, phone number, and email address when you place an order or contact us
- Order information: Details of the items you order, delivery address, and payment method (processed securely by our payment provider)
- Device and usage data: IP address, browser type, pages visited, and time spent on our website (collected via cookies and analytics tools)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations and updates
- Respond to your enquiries and feedback
- Improve our website and services based on usage patterns
- Send promotional offers if you have opted in (you can unsubscribe at any time)
- Comply with applicable legal obligations
3. Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and collect analytics data. You can disable cookies in your browser settings, though this may affect some website functionality.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering our services, under strict confidentiality agreements.
5. Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse.
6. Your Rights
Under Australian privacy law, you have the right to access, correct, or delete the personal information we hold about you. To exercise any of these rights, please contact us via our Contact page.
7. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.